Shipping policy

Shipping Policy

Order Processing and Dispatch

All Lumos Lamp orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order-confirmation notification by email or SMS immediately after successfully placing your order.

Once the order has been dispatched, you will receive a separate notification containing your tracking details.

Estimated Delivery Timeline

Delivery Region Estimated Delivery Tracking Updates
Metro cities such as Mumbai, Delhi and Bengaluru 3–5 business days SMS and email
Tier 2 cities 5–7 business days SMS and email
Remote and rural locations 7–10 business days SMS and email

Delivery timelines are estimates and may vary depending on your location, courier availability, public holidays and other circumstances beyond our reasonable control.

Shipping Charges

We offer FREE shipping on all orders across India.

There are no hidden shipping charges, and no minimum order value is required to qualify for free shipping.

Any additional charges applicable to a particular payment or delivery method will be clearly displayed during checkout.

Tracking Your Order

Once your order is dispatched, the tracking ID and courier details will be sent to your registered mobile number and email address.

You can track your shipment through the courier partner’s tracking page. You may also contact our customer-support team with your Order ID if you require assistance.

Please allow up to 24 hours after dispatch for tracking information to become active.

Courier Partners

We work with established courier partners such as Delhivery, Blue Dart, Ecom Express and Shadowfax through Shiprocket, depending on service availability at your delivery location.

The courier partner for each order is selected based on the delivery address, shipment type and available serviceability.

Delivery Delays

Although we make every effort to deliver orders on time, occasional delays may occur due to:

  • Festivals and peak shopping periods

  • Weekends and public holidays

  • Extreme weather conditions

  • Remote-area delivery limitations

  • Courier-partner operational delays

  • Transport disruptions, strikes or government restrictions

  • Incomplete or incorrect delivery information

  • Events beyond our reasonable control

If your order is delayed beyond the estimated delivery timeline, contact us at hello.lumoslamp@gmail.com with your Order ID. Our team will coordinate with the courier partner and provide you with an update.

Delivery Attempts

Courier partners normally make 2–3 delivery attempts.

Please ensure that your registered phone number is active and that someone is available to receive the package.

If delivery remains unsuccessful after all available attempts, the shipment may be returned to our warehouse. We will contact you to discuss reshipping or the next available resolution.

Additional shipping charges may apply when an order must be reshipped because of:

  • An incorrect or incomplete address

  • Repeated customer unavailability

  • Refusal of delivery without a valid reason

  • Failure to respond to courier calls or messages

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name

  • Flat, building or house number

  • Street and locality

  • Landmark, where applicable

  • City, state and PIN code

  • Active mobile number

Lumos Lamp will not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied during checkout.

Address Changes

If you need to change your delivery address, contact us within 12 hours of placing the order.

Once an order has been packed or dispatched, an address change may not be possible and will depend on the courier partner’s policies and serviceability.

Please provide your Order ID and complete revised address when requesting a change.

Damaged or Tampered Packages

If the outer package appears damaged, opened or tampered with at the time of delivery, please take clear photos or record a video before opening it.

We strongly recommend recording a clear and continuous unboxing video for every order. It will help us verify claims involving transit damage, missing parts, defects or an incorrect product.

Any issue must be reported within 48 hours of delivery according to our Refund and Replacement Policy.

Packaging

Every Lumos Lamp product is carefully packed using suitable protective materials, which may include:

  • Bubble wrap

  • Foam inserts

  • Protective sleeves

  • Product-fit internal support

  • Sturdy outer packaging

Packaging methods may vary according to the product’s dimensions, material and fragility.

Order Marked Delivered but Not Received

If the tracking status shows “Delivered” but you have not received the package, please:

  1. Check with family members, neighbours, reception staff or building security.

  2. Verify the delivery address provided with your order.

  3. Contact us within 24 hours of the delivery update.

Email hello.lumoslamp@gmail.com with your Order ID, registered mobile number and tracking details. We will raise an investigation with the courier partner.

Shipping Availability

We currently ship within India to locations supported by our courier partners.

If your delivery PIN code is unserviceable, we may contact you for an alternative address or cancel the order. If a prepaid order is cancelled due to non-serviceability, a full refund will be processed to the original payment method.

Contact Us

For questions or assistance regarding your shipment, contact us with your Order ID:

Email: hello.lumoslamp@gmail.com
Phone: +91 86551 20919
Response time: Usually within 24–48 business hours